Roc-Noc

Cisco 7960G IP Phone

Place a Call

• Lift handset

or

• For hands-free, press NEW CALL soft

key or press SPEAKER button

• Dial the number

 

Answer a Call

• Lift handset

or

• For hands-free, press ANSWER soft

key or SPEAKER button

 

End a Call

• Hang up handset

or

• Press END CALL soft key

 

Place a call on hold

1. Press HOLD soft key

2. Press RESUME soft key or your LINE button to resume call

 

Place 2nd call on hold

1. Place 1st call on hold

2. Press HOLD soft key

3. Press NEW CALL soft key or your LINE button

4. Press END CALL soft key to end 2nd

call

5. Press RESUME soft key to return to

1st call

Note: Use Navigation keys to alternate

between 1st and 2nd call, and press

RESUME soft key.

 

Transfer a Call (Blind)

1. During a call press the MORE soft key

2. Press the BLINDXFER soft key and enter the number you wish to transfer to.

3. Press the DIAL soft key.

 

Transfer a Call (Attended)

1. During a call press the MORE soft key

2. Press the TRANSFER soft key and enter the number you wish to transfer to.

3. Press the DIAL soft key.

4. Introduce the call to  the transfer party

5. Hang up to complete the transfer.

 

Three-Way Calling

1. During a call press the CONFRN soft key

2. Enter a phone number on the key pad

3. Press the DIAL soft key

4. Once connected press the JOIN soft key to commence the three-way call.

Conference Calling (MeetMe)

1. Follow the steps to perform a blind transfer.

2. When prompted for an extension enter the conference extension number

3. Repeat this process until all parties have entered the conference

4. Dial the extension number of the conference to join the conference

5. If prompted, enter the conference pin number

 

Call Parking

1. During a call press the # key.

2. When prompted for an extension enter 601

3. The server will reply with the extension the call is parked in

4. Dial the extension of the parked call from any phone to resume the call

 

Call Forward All

1. Press CFWDALL soft key

2. Dial number to forward calls to

To Deactivate:

1. Press CFWDALL soft key

Note: The preferred alternative to using the CFWDALL soft key is called “Follow Me”. Dial 072 and follow the IVR Menu.

 

Agent Login

1. Dial 066

2. Enter your agent number followed by #

3. Enter your password followed by #

 

Agent Logoff

1. Dial 086

2. Enter your agent number followed by #

3. Enter your password followed by #

4. When prompted for a new extension enter # to log off.

 

Call Waiting

1. When you hear call waiting beep

(single alert)

2. Press ANSWER soft key ( first call

goes on hold)

3. Use Navigation buttons to alternate

between calls, and press RESUME

soft key

4. Press END CALL soft key to

disconnect the selected caller

 

Check Messages

Red light on handset indicates new

message.

To retrieve message(s):

1. Press MESSAGE button

2. Follow prompts to check voice mail.

Note: The extension for voicemail is 022

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